Your Privacy Is Our Priority
This policy clearly explains how your personal information is collected, why it is used, and how securely it is stored on the bdkka platform.
1 Introduction & Scope
bdkka ("we", "our", "platform") operates a safe, reliable online entertainment service for users in Bangladesh. This privacy policy applies to the bdkka website, mobile site, and all related services.
When you register an account, log in, make a deposit, or play games on bdkka, you are considered to have accepted the terms of this policy. Please read this policy carefully before using the platform. If you disagree with any part of it, please refrain from using the platform.
This privacy policy should be read together with our Terms and Conditions and Responsible Gaming policy. If you have any questions, please contact us directly.
2 What Information We Collect
bdkka collects only the information necessary for the proper operation of the platform, ensuring security, and improving your service experience.
Personal Identity Information
Information you provide at the time of account registration may include:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- National ID card or passport details (where identity verification is required)
Financial Transaction Information
Information required to process deposits and withdrawals:
- Payment method identity (bKash, Nagad, Rocket, Upay or bank details)
- Transaction history and amounts
- Deposit source verification information
Technical and Usage Information
Information collected automatically while you use the platform:
- IP address and device information
- Browser type and version
- Page-view logs and session information
- Cookie and local storage data
- Game history and activity logs
3 Purpose of Using Information
bdkka never uses your information for irrelevant purposes. We process information for the following legitimate reasons:
3.1 Service Operation and Account Management
We use your personal information to create and manage your account, verify login, process deposits and withdrawals, record game results, and distribute bonuses and rewards. This information is essential for completing transactions starting from ৳500.
3.2 Identity Verification and Fraud Prevention
We verify the identity and age of account holders (minimum 21 years). Information is analyzed to detect and prevent multiple accounts, fraudulent transactions, and other misconduct.
3.3 Customer Support
Our 24/7 support team may access your account-related information to resolve your issues and improve service quality. Support conversations may be recorded for security purposes.
3.4 Service Improvement and Personalization
By analyzing your gaming patterns and preferences, we provide more relevant services and improve the overall user experience.
3.5 Communication and Notifications
Important account notifications, security alerts, and policy change information are sent to your registered contact. You may opt out of marketing communications at any time.
4 Information Storage and Security
bdkka places the highest importance on the security of your information. We use industry-standard security technologies and practices.
SSL Encryption
All information transmitted between your browser and our servers is protected by SSL (Secure Sockets Layer) encryption. This prevents any third party from intercepting or reading this information.
Secure Server Infrastructure
Your data is stored in secure data centers equipped with firewalls, intrusion detection systems, and regular security audits.
Access Control
Only authorized personnel may access your personal and financial information. All of them are required to work under strict confidentiality agreements.
4.1 Data Retention Period
Your information will be retained for as long as your account is active and as long as necessary to meet legal obligations. Even after an account is closed, certain financial and identity information may be retained for a set period to fulfill regulatory requirements.
5 Cookie and Tracking Technologies
The bdkka website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the platform recognize and remember you.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, security tokens, and cart/wallet information. These cannot be disabled.
- Functional Cookies: Remember your preferred language, layout, and settings.
- Analytical Cookies: Monitor site usage patterns and help improve the service.
5.2 Cookie Control
You can delete or disable cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.
6 Sharing Information with Third Parties
bdkka never sells your personal information or rents it to third parties for commercial purposes. However, information may be shared in the following limited and specific circumstances:
6.1 Payment Processors
Transaction information necessary to complete deposits and withdrawals is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These organizations operate under their own privacy policies.
6.2 Game Software Providers
Limited session information necessary for game operations may be exchanged with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt.
6.3 Legal Obligations
We may be required to disclose relevant information in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.
6.4 Fraud and Security Agencies
Information may be shared as needed with agencies specializing in fraud detection and money laundering prevention. This is done to protect all users.
7 Your Rights
bdkka believes you should have full control over your own information. Your key rights are described below:
Right to Access
You may request at any time to know what information we hold about you.
Right to Rectification
If the information we hold about you is inaccurate, you may request a correction.
Right to Erasure
In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
Right to Object to Processing
You may object to marketing communications or unnecessary processing.
Right to Data Portability
You have the right to receive a copy of your own information in a portable format.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily restricted.
To exercise any of the above rights, please contact us through the contact details below. We will make every effort to respond to your request as quickly as possible.
8 Protection of Minors
bdkka strictly prohibits the participation of minors. Our platform is for users aged 21 and above only.
If we become aware that a person under the age of 21 has used our platform, their account will be closed immediately and any stored information will be deleted. Parents are advised to monitor their children's internet use.
9 Policy Changes and Updates
bdkka may review and update this privacy policy from time to time. Changes may be made to improve the service, accommodate new technologies, reflect changes in legal requirements, or further strengthen user protection.
For any significant changes, we will send a notification to your registered email and clearly announce it on the platform. Continued use of the platform after changes have been made will be considered acceptance of the new policy.
We can provide previous versions of this policy upon request. The date of the most recent update is noted at the top of the page.
10 Contact Us
If you have any questions, requests, or complaints regarding this privacy policy, please contact the bdkka support team. Our team provides assistance in both Bengali and English and is available 24/7.
When submitting a request related to your rights, please include your account details and the specific request so we can assist you quickly and accurately.